Privacy Policy
Effective Date: Jan 1, 2024
This privacy policy explains how Jira Reminders collects, uses, stores, and protects your data. If you have any questions or concerns, please contact us at support@jirareminders.com.
1. Introduction
Your privacy is important to us. It is Jira Reminders’ policy to respect your privacy regarding any information we may collect from you across our website, https://www.jirareminders.com, our Slack app, and any other services we operate.
2. Information We Collect
A. Slack Workspace Data
We collect the following information from Slack to provide reminders and notifications:
- Workspace ID and name
- User IDs, display names, and email addresses
- Timezone information (to schedule reminders)
- Direct message interactions with the Jira Reminders app
- Atlassian/Jira URLs posted in channels where the app is installed (for link previews)
B. Jira Data
To fetch issues for reminders, we access:
- Jira cloud domain
- Project keys and names
- Custom JQL queries you configure
- Issue summaries, statuses, and metadata used to build reminders, reports, and previews
We store schedule settings, cached Jira and Slack directory names, account IDs and visible email addresses for matching, Jira-to-Slack people matches, follow-up issue keys and notes, and report metric snapshots used to compare reports. Messages delivered to Slack remain subject to your workspace’s retention settings.
C. AI Feature Data (OpenAI API)
If you enable AI-based features (such as summaries of Jira updates), we may send limited text to the
OpenAI API for processing. This may include:
- Issue titles, summaries, and statuses
- Lists of issues or update text you request to summarize
- Message content you explicitly provide for AI features
We do NOT send:
- Authentication tokens
- Attachments or files
- Passwords or sensitive credentials
- Slack message history (other than direct interactions with the app)
Optional AI features send relevant Jira text or report data and your instructions to OpenAI for processing. Contact support for details about AI data handling for this service.
D. Automatically Collected Metadata
We may collect technical information such as IP addresses, browser type, or device data for security
and analytics if you visit our website.
3. How We Use Your Information
We use collected information to:
- Provide Slack reminders and scheduled notifications
- Fetch and process Jira issues as you configure
- Generate optional AI summaries using OpenAI
- Send onboarding, billing, or system emails
- Improve reliability and performance
- Ensure security and prevent abuse
We do not sell your personal information.
4. Data Retention
Stored configuration, follow-up information, people matches, report metric snapshots, and operational events support the service. Contact support for retention details or a data-deletion request.
You may request data deletion at any time by emailing support@jirareminders.com.
5. Data Storage & Security
All data is encrypted in transit and at rest and stored securely on Amazon Web Services (AWS) data centers with redundancy and backups.
6. Data Sharing & Third-Party Services
We only share data with third parties essential for providing the service:
- AWS — secure hosting and encrypted storage
- Slack — workspace and user identity data
- Atlassian Jira — issue data access
- OpenAI — optional AI text processing
- QuickChart — optional Slack chart rendering from report numbers, dates, and chart labels such as sprint names. Disable chart images in the Slack app Home settings.
We do not share data with advertisers or unrelated third parties.
7. Your Rights
You may request to:
- Access your stored data
- Correct inaccurate information
- Delete your stored data
- Export configuration data
8. Children’s Privacy
Jira Reminders is not intended for children under 13. If we discover underage data, we will delete it.
9. External Links
Our website may link to external services (e.g., Jira, Slack). We are not responsible for their privacy practices.
10. Changes to This Privacy Policy
We may update this policy periodically. Your continued use of the service constitutes acceptance of revised terms.
11. Contact Us
If you have any questions regarding privacy or data handling, please contact us at support@jirareminders.com.